Shipping policy
Shipping Policy
Thank you for shopping with us! Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
- All orders are processed within 1–3 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay.
2. Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: 3–7 business days (Flat rate or Free over a specific amount).
- Express Shipping: 1–3 business days (Calculated at checkout).
- Delivery delays can occasionally occur due to carrier issues or peak seasons.
3. Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped.
- This email will contain your tracking number(s).
- The tracking number will become active within 24 hours.
4. Customs, Duties, and Taxes
- Our company is not responsible for any customs and taxes applied to your order.
- All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages and Lost Packages
- If you receive your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
- For missing packages marked as "delivered," please contact our support team within 7 days.
